Privacy Policy

About this Privacy Notice committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This noticeoutlines how we aim to achieve this and includes the information collected when;

  • You use our website located at
  • You make a booking on our website.
  • You make enquiries on our website.
  • Someone is interested in working with us.

Definition of Personal Data

Personal data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site or related service. By providing your personal data, you agree that we can use your personal data in accordance with this notice. Ensure you understand this noticein its entirety and take your time to read it.

We maintain the position as a controller of data and our use of third party services as processors of data.

Who are we? is a cafe based in North Harrow, London, UK. Our registered address is: 33 Station Road, Harrow, London HA2 7SU. This is also our registered head office.

How do we collect information from you?

We collect information from you ;

  • When you make a booking over the phone, online or through our official app.
  • When your order or visit to the premises requires personal data (preferences, allergies etc.).
  • Make an enquiry.
  • When you sign up to marketing emails.

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.

When you make a booking, collects information such as ;

Title Name
E-mail address (used for booking confirmation and post-order feedback)
Home or work address
Billing information taken for deposits, ticketing, or holding credit card information for
Use in the case of no-shows (where applicable)
Telephone number
Company name
Dietary requests
Marketing preferences (whether you opt-in or opt-out)
When you dine at
Marketing responses (where applicable)
Survey responses (Issued via our website, email or app only)
Current and past restaurant reservation details

When you access our site(s) or apps:

There is “Device Information” about your computer hardware and software that is automatically collected by This information can include:
Device type (e.g. mobile, computer, laptop, tablet)
Operating system
IP address
Browser type
Browser information (e.g., type, language, and history)
Domain names
Access times
Referring website addresses
Other data about your device to provide the services as otherwise described in this notice.

Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood).

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and for the following reasons;

  • Internal record keeping.
  • Send you service emails (booking confirmation and post-dining feedback).
  • Improve our products and services.
  • Send marketing communications if you have opted in to receive them.

We may use the information to customise the website according to your interests, and to ensure the below core business processes continue to best serve our customers;

  • Loyalty rewards (automatically enrolled part of registration).
  • Menu ordering process – Product or service enhancement.
  • Menu selection for home delivery – Product or service enhancement.
  • Execution of any order – Improve our table and shift planning and/or product or service enhancements.
  • Customised service – Meal or seating preferences, special occasions and/or product or service enhancements

Childrens Data

A child can consent to his or her data processing when the child is 16 years old or older. We do not collect childrens data unless provided as part of the services mentioned in this notice.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded by ourselves and service providers.

We will only share your information with companies if necessary, to deliver services on our behalf. For example, service providers (e.g. for the provision of online bookings), third-party payment processors, and other third parties to provide our sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

In addition to providing you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program or improve services.

Third Party Systems

Please note that does not control the activities of third parties, however all parties are required to confirm data use to this Privacy Notice. does not collect or store payment details of any type and all payment methods are processed by third parties as part of order fulfilment services.

How and where do we store data?

We only keep your personal data for as long as we need to, typically in line with applicable laws, in order to use it as described in this privacy notice, and/or for as long as we have your permission to keep it. For reservations taken through or associated software your data will only be stored in the UK. data is stored securely and managed by Air Web Solutions, their policy can be found at this URL-link

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at

You have a right to request a copy of the personal information that holds about you and have any inaccuracies corrected. Any such requests should be made to this email address:

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected. Data will, therefore, be processed for the following reasons only;

Internal record keeping.

Send you service emails (booking confirmation and post-dining feedback).
Improve our products and services.
Send marketing communications if you have opted in to receive them.

We may use the information to customise the website according to your interests, and to ensure the below core business processes continue to best serve our customers;

Loyalty System (automatically enrolled part of registration).
Menu ordering process.
Menu selection for home delivery.
Order execution and fulfillment.


Data security is very important to us, and to protect your data we take suitable measures to safeguard and secure data collected through our site and services.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

Third Parties Cookies

Third party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google analytics or wordpress, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie. However, typical cookie use is for business services below;

Authentication, personalisation and security: Cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

Performance and analytics: Cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting.

We also use cookies to provide insights regarding your performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Please get in contact if you would no longer like us to hold your records at

Contact Information welcomes your comments regarding this Privacy Notice. If you believe that has not adhered to this Privacy Notice, please contact Mr Henal Chotai at We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

Henal Chotai (Registered DPO)
Red Cup Cafe Ltd
33 Station Road, North Harrow, Middlesex. HA2 7SU
020 8861 0007 / 07734 935749

Company No: 9539033 / Registered in England
ICO Registation No: ZA648167 / Registered in England

Changes to this statement will occasionally update this Privacy Notice to reflect company and customer feedback. encourages you to periodically review this statement to be informed of how is protecting your information.

This Privacy Notice was last updated in July, 2020.